Helios Terms of Use

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Please read these terms carefully before using the Helios Platform.

We’re Helios. Our Helios Home online platform helps improve your home’s energy efficiency. Our Helios CRM renewables installation platform lets you manage your installation projects from leads and proposal to installation and aftercare. Our MarketView newsletter provides monthly update on the UK renewables industry to homeowners and installers. When we mention "Helios" or "Helios CRM" we are talking about Helios Home, Helios CRM and Helios MarketView and these terms of use cover all three. We hope you love using any of our Helios products, but you can stop using these at any time.

 

You should read the terms below along with our Privacy & Cookie Policy (https://www.helioscrm.co.uk/privacy-policy). By using the platform you agree to be bound by our Privacy and Cookie Policy.

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Who we are and what these terms do

We’re Helios CRM. We are a company registered as Fifth Quadrant Data with company number 11317403. Our registered address is 85 Great Portland Street, London, England, W1W 7LT.

 

These terms set out the basis on which you can use our online platform (by which we mean our website, our web app, any mobile application and the Helios CRM solution), our services, our newsletter content and any other content provided to you through any of our platforms. 

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You may close your account at any time

If you want to stop using and Helios products or services, you can tell us at any time by emailing sales@Helioscrm.com. Please see our Privacy Notice (https://www.helioscrm.co.uk/privacy-policy) for what happens to your data after you stop using Helios.

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We may close your account if you break these terms

We may end your right to use the Helios application at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.

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How to tell us about problems

Contacting us (including with complaints)

If you think something has gone wrong, or wish to contact us for any other reason you can email us at sales@HeliosCRM.com.

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How we will communicate with you

If we must contact you, we will do so by email, by phone or in writing. All communications between us will be in English.

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About you

Age

You must be 18 or over to use our services

 

Where you live

You must be resident in the United Kingdom to use our services

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User registration

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

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Updates to the platform and changes to our service

We may update our online platform and change our services to improve performance, enhance functionality, or address security issues.

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Acceptable use restrictions

You must not: 

• use Helios for unlawful purposes, fraudulently or maliciously;

• use Helios to send any material that is defamatory, offensive or otherwise objectionable;

• disassemble or attempt to reverse engineer our software, except as permitted by law and provided you do not attempt to create any software that is substantially like our solutions;

• attempt to hack into, or insert malicious code (such as viruses) into, apps, platforms, or our servers or connected databases;

• use Helios in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;

• infringe our intellectual property rights or those of any third party using Helios; 

• collect information or data from our systems or attempt to decipher any transmissions to or from the servers running our services; or

• sell, resell or otherwise make the information available in any manner or on any media to any third party unless it has been granted prior written consent by Helios.

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Intellectual property rights

• All intellectual property rights in the platform and the services belong to us. Helios, Helios CRM, Helios Home and Helios MarketView are registered trademarks.‍

• All information provided by Helios, in any form, is proprietary to Helios and is protected by U.K. and foreign laws governing intellectual property.

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Links

• Helios may use links to third party websites but Helios is not responsible for and does not endorse their content or availability.

• You may link to the Helios website provided the link is clearly identified as Helios

• You must not pass off the Helios or its content as your own or to use the link for any commercial purposes

• Helios reserves the right to prohibit any user from linking to the website for whatever reason including links from websites that would bring the reputation of Helios into disrepute.

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Our liability if something goes wrong‍

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We are responsible to you for foreseeable loss caused by us

If we fail to comply with these terms, we are responsible for loss you suffer if it is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

 

We do not exclude or limit in any way our liability to you where it would be unlawful to do so

This includes liability for fraud or fraudulent misrepresentation.

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Limitations to the platform and the services

We do not guarantee that Helios, or any content on it, will always be available or free from bugs, errors or omissions. Although we make reasonable efforts to update the information provided, we make no representations that such information is accurate, complete or up to date.

 

We are not responsible for events outside our control

If our ability to perform the services is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

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Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

 

If we make changes that are clearly in your favour, or really don’t matter, we will tell you once we have made them. We will give you at least 30 days’ notice of any change.

 

If you don’t agree to the changes, you can let us know and we will close your account.

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General

We may transfer this agreement to someone else

We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

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You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

 

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that does not mean that you do not have to do those things.

 

Which laws apply to this agreement and where you may bring legal proceedings

These terms are governed by U.K. and English Law and you can always bring legal proceedings in respect of our services in the English courts or the Scottish courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

These terms were last updated on the 31 March 2024.